Shipping Policy

Shipping Policy
At El Capiro Piloncillo Inc., we believe that a great product journey starts with careful planning β€” not just in the products we offer, but also in how we get them to you. Our Shipping Policy explains the process we follow to ensure your order arrives safely and on time.

Our Shipping Philosophy
El Capiro Piloncillo Inc. is committed to providing quality products that make your life easier. To reduce unnecessary waste and improve sustainability, many of our products are shipped directly from trusted manufacturing partners or fulfillment centers worldwide.

This approach allows us to:

  • Deliver reliable, high-quality products to your doorstep

  • Maintain fair pricing by avoiding traditional retail markups

  • Support an eco-friendly, intentional supply chain

We thank you for your patience and understanding as we prioritize smarter, more sustainable shopping.

1. Processing Time & Shipping Fees
Each order at El Capiro Piloncillo Inc. is handled with great care.

Order Processing Time:
Please allow 2–4 business days for processing, quality checks, and packaging before your order is shipped.

Peak Seasons (Holidays / New Year):
Processing times may extend to 5 business days during high-demand periods.

Shipping Fee:
We offer a flat-rate shipping fee of $5.99 on all orders, no matter where they're going.

2. Estimated Delivery Times
Because some of our products are fulfilled by global partners, delivery times can vary based on your location. Here are our general estimates:

Region Estimated Delivery Time
United States 10–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 15–20 Business Days

Please note: Delivery times are estimates and not guaranteed dates of arrival.

3. Order Tracking
Once your order ships, you'll receive an email with tracking information.

Please remember:

  • Tracking updates may take 1–3 business days to reflect after shipment

  • If your tracking number doesn’t update immediately, your package is still on its way.

4. Customs, Duties & Taxes
For international shipments, orders are sent DDU (Delivered Duty Unpaid).

This means:

  • Any customs fees, import taxes, or duties imposed by your country are the responsibility of the customer

  • El Capiro Piloncillo Inc. is not liable for any delays caused by customs clearance

  • Customs fees are typically rare for household items, but they may apply depending on your country’s regulations.

5. Order Modifications & Cancellations
We work quickly to process your order for timely delivery.

If you need to modify your shipping address or cancel an order, please contact us at service@uacgcare.com within 12 hours of placing your order. Once the order is being processed, changes or cancellations are no longer possible.

6. Lost or Damaged Packages
Your satisfaction is our top priority.

Damaged Items:
If your package arrives damaged, send us a photo within 72 hours of receipt, and we’ll send you a free replacement.

Lost Packages:
If the carrier confirms your package is lost in transit, we will issue a replacement at no extra cost to you.

Thank you for choosing El Capiro Piloncillo Inc. We’re committed to delivering your products with care and speed, ensuring a positive experience from start to finish.